Statute of Polish School in Grimsby
Article I General Provisions
- School rules
Article II School authorities
POLISH CULTURAL CENTRE GRIMSBY – POLISH SATURDAY SCHOOL GRIMSBY
I General Principles of complaints Dealing with Complaints –Initial concerns.
1.Staff need to be clear about the difference between a concern and complaint. Taking informal concerns seriously at the earliest stage will reduce the numbers that develop into formal complaints.
2.These key messages deal with complaints but the underlying principle is that concerns ought to be handled, if at all possible, without the need for formal procedures. The requirement to have a complaints procedure need not in any way undermine efforts to resolve the concern informally. In most cases the class teacher or the individual delivering the service in the case of extended school provision, will receive thefirst approach.
It would be helpful if staff were able to resolve issues on the spot, including apologising where necessary.